1.3.2 Safe to install
The CEB Care app has revolutionized the service offering of the Ceylon Electricity Board, providing a digital experience for consumers to easily access services. Designed with the aim of improving control and visibility over consumers' electricity accounts, CEB Care currently offers a range of convenient features:
- Lodge Electricity Complaints
- Manage Multiple Electricity Accounts
- Receive Interruption Alerts
- Access an Interruption Calendar
- Check Bill Information
- View Payment Information
- Make Online Payments
- Estimate Usage
- Calculate Bills
With CEB Care, customers can now easily and efficiently access these services, bringing greater convenience and control to their electricity accounts.
Overview
CEB Care is a Freeware software in the category Business developed by Ceylon Electricity Board.
The latest version of CEB Care is 1.3.2, released on 01/03/2024. It was initially added to our database on 01/03/2024.
CEB Care runs on the following operating systems: Android/iOS.
Users of CEB Care gave it a rating of 4 out of 5 stars.
Pros
- Provides an efficient way to manage and pay electricity bills online.
- Access to real-time consumption data and usage patterns.
- Allows customers to report outages and faults directly through the app.
- User-friendly interface that simplifies customer interactions with the CEB.
- Offers notifications for billing cycles, payment due dates, and service disruptions.
Cons
- Limited availability in terms of features compared to desktop versions or customer service branches.
- May experience downtime or technical glitches affecting accessibility.
- Not all customer service issues can be resolved through the app; some may still require phone calls or in-person visits.
- Requires a stable internet connection for optimal functionality.
- Users may face challenges with account verification or password recovery processes.
FAQ
What is CEB Care?
CEB Care is a customer service initiative by the Ceylon Electricity Board (CEB) that provides assistance and information related to electricity services, power outages, and customer queries.
How can I contact CEB Care?
You can contact CEB Care through their hotlines, official website, or social media channels for inquiries and support.
What services does CEB Care provide?
CEB Care provides services such as complaint registration, bill inquiries, power outage notifications, connection requests, and general information about electricity services.
Is there an online portal for CEB Care?
Yes, CEB Care has an online portal where customers can register complaints, check their electricity usage, and access various services.
How can I report a power outage through CEB Care?
You can report a power outage by calling the designated hotline or using the online portal provided by CEB Care.
Does CEB Care handle billing queries?
Yes, CEB Care can assist you with any queries regarding your electricity bill, including payment methods and understanding charges.
Are there any special services for senior citizens or differently-abled customers?
CEB Care offers special considerations and services for senior citizens and differently-abled customers; it's advisable to contact them for specific details.
What should I do if my electricity supply is disconnected?
If your electricity supply is disconnected, you should contact CEB Care to understand the reason for disconnection and the steps needed to restore service.
Can I track the status of my complaint with CEB Care?
Yes, you can track the status of your complaint through the online portal or by contacting their customer service.
What are CEB's service hours for customer support?
CEB's customer support service hours typically operate from Monday to Friday during business hours; however, hotline services may be available 24/7.
Screenshots (Click to view larger)
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